Refund policy

We accept returns only if your jewelry is defective, damaged or if you have received the wrong item.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and mail your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, including any boxes, pouches, and any free gift with purchase. You’ll also need the receipt or proof of purchase.

Shipping and handling charges are non-refundable. We are not responsible for return shipping charges and the original shipping charges are non-refundable.

To start a return, you can contact us at info@lotusbym.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lotusbym.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

* Please take extra care when packing your items to ensure they will not be damaged in transit. We reserve the right to refuse any exchange if we believe the items purchased are damaged or have been used. LOTUS by  M is not responsible for returned items lost or damaged in the mail. 

Exceptions / non-returnable items
Please note that custom products (such as special orders or personalized items) cannot be returned, exchanged or cancelled. This includes items that have a single initial. Please get in touch if you have questions or concerns about your specific item. 

We cannot accept returns on sale items, sample sale items or gift cards.

Exchanges
We do not accept exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lotusbym.com.